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💌 Contact us

Orders, sizing, future drops, or just cosy vibes — our inbox is open and a real person reads it.

Email is the fastest way

We reply within 1–2 business days, Monday to Friday.

familiarfeet@outlook.com

About an order

Include your order number and the email you checked out with, and we can find it straight away.

Email about an order

Something's wrong with it

Send a photo of the fault and your order number. Don't post anything back until we've replied.

Read the returns policy

Drops & collabs

Wholesale, custom pairs, or an idea you think would suit us — tell us what you have in mind.

Email about a collab

Before you write: shipping times, the returns policy and sizing are all answered on the help page — you might get your answer faster there.