Help centre

Shipping, returns & FAQ

Everything we get asked, in one place. If your question isn't here, email us — we answer within 1–2 business days.

Shipping

Every order is packed by hand and posted from Washington, USA. Orders leave us within 3–5 business days, and you'll get a tracking number by email as soon as the label is made.

Cost: free. US shipping is included in the $20 price — there is nothing added at checkout.
Where we ship: the United States only, for this first drop. We'd rather do one country properly than guess at international postage and get it wrong.
Delivery estimates: 3–5 business days for us to post it, then usually 2–5 days in the mail.
Address changes: email us straight away. Once a parcel is posted we can't redirect it.
Outside the US? Join the drop list — we'll say so there when we open up international shipping.

Returns & replacements

Socks are worn next to the skin, so for hygiene reasons we don't accept change-of-mind returns or exchanges. Please check the sizing below before you order.

What we do cover, always:

Faulty items. Holes, failed stitching, or pads that lift — tell us within 14 days of delivery and we'll replace the pair or refund you.
Wrong item sent. Entirely our error; we'll post the right one and cover return postage.
Damaged in transit. Send us a photo of the parcel and the socks and we'll make it right.

To start a claim, email familiarfeet@outlook.com with your order number and a photo of the problem. Nothing needs to be posted back until we've replied.

This policy doesn't affect your statutory rights. If consumer law where you live gives you more than the above, that law wins.

Sizing & care

Size: one size, made to fit Women's US 6–11 (EU 36–42).
Fit: they're a toe sock with a stretch knit — snug on a US 11, roomier on a US 6.
Washing: machine wash cold on a gentle cycle, inside out.
Drying: hang to dry, or tumble dry — we've run them through the dryer ourselves and the toe beans held up fine.

Common questions

Who actually makes your socks?

We design them — colours, toe-bean pads, embroidery, length, cuff — and a sock manufacturer knits them to our spec. We don't knit or sew anything ourselves, and we'd rather say so than let "small-batch" imply otherwise. What we do by hand is the design work, checking the stock when it arrives, and packing your order. More about how a drop comes together.

Will this drop be restocked?

No. Each drop is a fixed run and we don't repeat designs. Join the drop list to hear about the next one before it goes public.

Do I need a PayPal account to buy?

No. On the PayPal screen you can choose to pay by debit or credit card as a guest. We never see or store your card details.

When will my card be charged?

Immediately at checkout, by PayPal. If we can't fulfil your order for any reason we'll refund you in full within 2 business days.

Can I cancel or change my order?

If it hasn't shipped yet, yes — email us as soon as you can and we'll cancel and refund. Once tracking has been issued we can't recall it.

Do the toe beans peel off?

Not with normal wear. They're bonded to the knit and come through cold washes fine — and yes, we've tested the tumble dryer on a pair, which they survived without lifting.

Are they grippy enough for yoga or hardwood floors?

The pads add some grip, but these are designed as cosy socks rather than as safety grip socks. Take normal care on stairs and polished floors.

My parcel says delivered but it isn't here.

Give it 48 hours — carriers sometimes scan early. If it still hasn't turned up, email us with your order number and we'll open a trace with the carrier.

Do you do wholesale, collabs or custom pairs?

Sometimes. We're a very small studio so it depends on timing, but tell us what you have in mind.

Shop Cherry Frost — $20